Depending on how much your prize is, there are a few ways for you to claim your winnings. To claim your prize, you will need the original ticket. For your protection, sign the back of your winning ticket and keep it safe because it is a bearer instrument.
Winning draw game tickets expire one year from the date of the draw.
Winning Scratch-Off ticket expiration information can be found in the Game Report PDF on the Scratch-Off Games Page.
Less than $600If your prize is less than $600, you can claim it at any licensed New York Lottery retail location, Customer Service Center, Prize Claim Center or by mail. See details on each method below.
If your prize is $600 or more, you can claim it at any New York Lottery Customer Service Center, Prize Claim Center or by mail. See details on each method below.
To redeem your prize, you will need to provide:
To claim your prize at a Lottery Customer Service Center, you may need to setup an appointment. In Schenectady, appointments are not available, please walk-in for service. Buffalo and Syracuse are not able to accommodate walk-in service at this time, appointments are required.
You will need to bring your winning ticket, fill out a Winner Claim Form and show a valid, government-issued ID. Acceptable forms of identification include:
Your Winner Claim Form must include your Social Security Number, TIN or FEIN. Your claim will be processed on-site unless your prize is a Jackpot win, a Mega Millions prize of $500,000 or more, or a Powerball prize of $50,000 or more. These claims will be provided to the Lottery’s Schenectady headquarters for processing.
Make a copy of your Winner Claim Form and winning ticket and hold onto them until you receive your prize. Schedule an appointment at a New York Lottery Customer Service Center.
Lottery Customer Service and Prize Claim CentersLottery Customer Service Centers can process up to 30 winning tickets per visit. Players may leave additional tickets for processing.
Prize Claim Centers are located at Video Gaming Facilities and Casinos. You must be 21+ to claim at casinos. Powerball® prizes less than $50,000 and prizes less than $250,000 for all other games can be claimed at Prize Claim Centers.
Customer Service Center
Prize Claims Center
*View Claim Center details: Hover over pins for info, click to keep modal open
Find a Claim Center Choose your county from the drop-down list to find a claim center near you. Choose your county from the drop-down list to find a claim center near you. Select Your County*Only counties with active claim centers listed.
Claiming by MailWinning tickets for all amounts may be mailed to the address below. Complete the ticket back and include a completed Winner Claim Form (download link above). Make a copy of the front and back of your ticket, as well as the completed Winner Claim Form. We recommend you use registered mail to track your mailing. Please be sure to include a return address:
New York Lottery
Schenectady, NY 12301-7533
Remember! Draw Game prizes must be claimed within one year of the draw date. Scratch-Off Game prizes must be claimed within one year from the announced end of the game. Winning Scratch-Off ticket Prize Claim Deadline information can be found by finding your game's individual page, or in the Game Report PDF, on the Scratch-Off Games Page. If you do not see the game listed, it’s likely past its Prize Claim Deadline. You may use the Contact link to confirm a ticket’s Prize Claim Deadline has passed.
IMPORTANT: Starting April 4, 2023: Any vouchers from video lottery facilities must be cashed in person or by U.S. mail by the facility where the voucher was issued. Such vouchers may be cashed up to one year from the date of issuance. Vouchers may no longer be claimed at Lottery Claim Centers (except for those issued prior to April 4 and older than 45 days).
